[Image: Canned Response]

Canned Response

Adds option to setup ready-made text comments in cards.

Canned response


Canned responses are predefined responses to the most common queries.In the field of Technical Support, canned responses to frequently asked questions may be quick and convenient for both the customer and the technical adviser. Added this special feature, the operator can simply insert the canned response by selecting the same from the drop down menu without writing it over and over again.

Features / Benefits

How to use

A much better and proficient feature to assist the technical support team.
A systematic, time saving and energy saving strategy that supports our efforts to improve user satisfaction.
Professional as well as personalized replies for appropriate persons within a quick time frame.
A feature that can help to boost the efficiency and accuracy of live chat reps.
An easy but productive option to optimize our messages.
High response time that keep the customers waiting for long.
Difficulty to handle more customers as you have to send the same replies again and again.
Low user satisfaction due to low response time.
Low efficiency and accuracy due to silly typos and grammer issues.
Difficulty in optimizing replies considering the users.

Installation Steps


1. When should canned responses come on the screen?

Normally when handling more specific questions, agents should provide personal assistance. In these cases templates should be avoided. But there are always frequently asked question that demands same replies the you can surely rely on canned responses to handle them.

2. Can I create customized canned responses by myself?

No, you can't create a customized response. But we have several possible canned responses to support your efforts.

3. Can I measure the results of responses?