[Image: Desk]

Desk

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Triggers

New Customer

Triggers when you add a new customer.

New Case

Triggers when you add a new case.

New Group

Triggers when you add a new group.

New User

Triggers when you add a new user.

Actions

Create Customer

Create a new customer.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".