Description

Transforms Restyaboard into an easy support desk software which comes with a support widget that captures support requests from users.

Features / Benefits

  • Support Desk helps you communicate with your clients more effectively
  • Allows the clients to raise tickets as they encounter any difficulties or issues
  • Helps to prioritize the issues, ie some tickets will come in that are a lot more important than others
  • Helps to get the employees organised using this ticket system

Demo links

How to use

  • Click Settings to configure Support App.
  • Enter Board ID, List ID and click update button.
  • Click Support Desk link on apps dropdown.
  • Copy the widget script and paste into your website page.
  • After that you'll get the widget button on right side bottom corner.
  • Enter the all details to create / post new ticket.
  • After click create ticket button you'll get success message.
  • And you can see the posted ticket in that particular board and list which are you given in support desk configuration page.
  • You can see the all details of that created ticket.

What do I Need?

A single place for all the tickets or the requests where you can easily view the status of the open tickets, close out the tickets once they have resolved.

A software that allows the clients to keep track of their service issues.

A genuine help desk software which support the team's effort to improve their efficiency and productivity

My Problems

Desperate for a software which helps you to resolve any issues quickly.

Unable to prioritize the issues because of the volume of requests.

Difficult to check the status of the issues and problems accurately.

Lack of proper communication between the client and the concerned person.

IONCUBE installation steps

  1. Download the ioncube by executing wget https://downloads.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.zip
  2. Unzip the IONCUBE loader by executing unzip ioncube_loaders_lin_x86-64.zip and goto the ioncube folder by cd ioncube
  3. Check your PHP version by executing php -v
  4. Run the comand php -i | grep extension_dir and it will give the path to the php_modules
  5. Move your PHP version ioncube loader ioncube_loader_lin_##PHP_VERSION##.so files to php_modules by running the command cp ioncube_loader_lin_##PHP_VERSION##.so ##php_modules_path##
  6. Open the php.ini file by vi /etc/php/##PHP_VERSION##/fpm/php.ini
  7. Add this line zend_extension = ##php_modules_path##/ioncube_loader_lin_##PHP_VERSION##.so
  8. After adding please restart the php by systemctl restart php##PHP_VERSION##-fpm and nginx by systemctl restart nginx

Installation Steps

  1. Purchase Support Desk app
  2. Goto Restyaboard installation root directory. e.g., directory: /usr/share/nginx/html/restyaboard/
  3. Unzip the purchased Support Desk app into root directory
  4. Give file permission to unzipped files which are in client/apps/r_support_app/ path e.g., chmod -R 0777 client/apps/r_support_app/

    Configuration details

    1. To copy support app widget script from http://boardsupport.demo.restya.com/, please go to footer and click on 'apps', a drop up menu will appear, then click support desk link and a popup window will display. Finally, please copy script and paste it into your site.



    2. Board ID - Enter your board id. To get board ID, goto board page and copy the board id from the URL.
    3. List ID - Enter your list id. To get list ID, Goto Chrome browser, right click on the list name. then click inspect. Finally, copy list ID from list name's Class



FAQs

1. Does Support desk offer Off-Hours Support?

Yes, Support desk offers you Off-hours Support.

2. How do I see my Closed Tickets?

You can simply login using the Email or Username and see your closed tickets.

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