Restyaboard Support Desk

Support Desk

Transforms Restyaboard into an easy support desk software. Comes with support widget that captures support requests from users.

Description

Transforms Restyaboard into an easy support desk software which comes with a support widget that captures support requests from users.

Features / Benefits

Support Desk helps you communicate with your clients more effectively
Allows the clients to raise tickets as they encounter any difficulties or issues
Helps to prioritize the issues, ie some tickets will come in that are a lot more important than others
Helps to get the employees organised using this ticket system
Easy to track times and thereby Improving ticket response times
Helps to improve the efficiency of the support team

Demo links

For viewing posted tickets
http://boardsupport.demo.restya.com/#/board/8
For widget demo
https://restya.com/board/apps/r_support_app/widget-demo

How to use

Click Settings to configure Support App.
Enter Board ID, List ID and click update button.
Click Support Desk link on apps dropdown.
Copy the widget script and paste into your website page.
After that you'll get the widget button on right side bottom corner.
Enter the all details to create / post new ticket.
After click create ticket button you'll get success message.
And you can see the posted ticket in that particular board and list which are you given in support desk configuration page.
You can see the all details of that created ticket.

A single place for all the tickets or the requests where you can easily view the status of the open tickets, close out the tickets once they have resolved.

An effective way to track the times and to enhance the ticket response time.

A software that allows the clients to keep track of their service issues.

A genuine help desk software which support the team's effort to improve their efficiency and productivity

Removes the difficulty of prioritizing one task over another.

Desperate for a software which helps you to resolve any issues quickly.

Unable to prioritize the issues because of the volume of requests.

Difficult to check the status of the issues and problems accurately.

Low user satisfaction due to high response time.

Lack of proper communication between the client and the concerned person.

IONCUBE installation steps

Download the ioncube by executing wget https://downloads.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.zip
Unzip the IONCUBE loader by executingunzip ioncube_loaders_lin_x86-64.zip and goto the ioncube folder by cd ioncube
Check your PHP version by executing php -v
Run the comand php -i | grep extension_dir and it will give the path to the php_modules
Move your PHP version ioncube loader ioncube_loader_lin_##PHP_VERSION##.so files to php_modules by running the command cp ioncube_loader_lin_##PHP_VERSION##.so ##php_modules_path##
Open the php.ini file by vi /etc/php/##PHP_VERSION##/fpm/php.ini
Add this line zend_extension = ##php_modules_path##/ioncube_loader_lin_##PHP_VERSION##.so
After adding please restart the php by systemctl restart php##PHP_VERSION##-fpm and nginx by systemctl restart nginx

Installation Steps

Purchase Support Desk app
Goto Restyaboard installation root directory.e.g., directory: /usr/share/nginx/html/restyaboard/
Unzip the purchased Support Desk app into root directory
Give file permission to unzipped files which are in client/apps/r_support_app/ pathe.g., chmod -R 0777 client/apps/r_support_app/
Configuration details
1. To copy support app widget script from http://boardsupport.demo.restya.com/, please go to footer and click on 'apps', a drop up menu will appear, then click support desk link and a popup window will display. Finally, please copy script and paste it into your site.
2. Support ticket is mainly used to post the ticket easily.
3. Board ID - Enter your board id. To get board ID, goto board page and copy the board id from the URL.
4. List ID - Enter your list id. To get list ID, Goto Chrome browser, right click on the list name. then click inspect. Finally, copy list ID from list name's Class