![[Image: Restya]](/images/logo.png "Restya"){kind=logo}
![[Image: Support Desk]](/images/restyaboard/apps/r-support-app.png "Support Desk")
Support Desk
Transforms Restyaboard into an easy support desk software. Comes with support widget that captures support requests from users.
Description
Transforms Restyaboard into an easy support desk software which comes with a support widget that captures support requests from users.
Features / Benefits
Demo links
How to use
Click Settings to configure Support App.
Enter Board ID, List ID and click update button.
Click Support Desk link on apps dropdown.
Copy the widget script and paste into your website page.
After that you'll get the widget button on right side bottom corner.
Enter the all details to create / post new ticket.
After click create ticket button you'll get success message.
And you can see the posted ticket in that particular board and list which are you given in support desk configuration page.
You can see the all details of that created ticket.
What do I Need?
A single place for all the tickets or the requests where you can easily view the status of the open tickets, close out the tickets once they have resolved. An effective way to track the times and to enhance the ticket response time. A software that allows the clients to keep track of their service issues. A genuine help desk software which support the team's effort to improve their efficiency and productivity Removes the difficulty of prioritizing one task over another.My Problems
Desperate for a software which helps you to resolve any issues quickly. Unable to prioritize the issues because of the volume of requests. Difficult to check the status of the issues and problems accurately. Low user satisfaction due to high response time. Lack of proper communication between the client and the concerned person.Installation Steps
- Give file permission to unzipped files which are in
client/apps/r_support_app/pathe.g.,chmod -R 0777 client/apps/r_support_app/Configuration details
- To copy support app widget script from http://boardsupport.demo.restya.com/, please go to footer and click on 'apps', a drop up menu will appear, then click support desk link and a popup window will display. Finally, please copy script and paste it into your site.
- Board ID - Enter your board id. To get board ID, goto board page and copy the board id from the URL.
- List ID - Enter your list id. To get list ID, Goto Chrome browser, right click on the list name. then click inspect. Finally, copy list ID from list name's Class
- To copy support app widget script from http://boardsupport.demo.restya.com/, please go to footer and click on 'apps', a drop up menu will appear, then click support desk link and a popup window will display. Finally, please copy script and paste it into your site.