Triggers

New Customer

Triggers when a new customer is created.

New Ticket Note

Triggers when a Note is added to a Ticket

New Ticket

Triggers when there is a new ticket is created in Freshdesk

Update Ticket

Triggers when a Ticket is updated.

Update User

Triggers when a user is updated.

Actions

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums

Create Forum Category

Creates a Forum Category

Create Company

Allows you to create a Company entry in Freshdesk.

Create Ticket

Create a ticket in Freshdesk for your domain

Create User

Allows you to create a User/Customer in Freshdesk for your support domain

Create Forum

Creates a Forum under a Category