Triggers

New Board

Data sent to Groove, when the user creates a new board.

New List

Data sent to Groove, when the user creates a new list on the board.

New Card

Data sent to Groove, when the user creates a new card in the list of the board.

New Activity

Data sent to Groove, when the user performs any activity.

Actions

Reopen Ticket

Changes the state of a ticket to "opened".

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Add Note

Adds a private note to an existing ticket.

Create New Ticket

Starts a new ticket for your customer.

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".