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Restyaboard Integrations with Groove through Zapier
![[Image: Groove]](https://restya.com//images/zapier-images/groove.png "Groove")
Groove
The simple helpdesk for SaaS and eCommerce businesses.
Triggers
Agent Replied
Triggers when an agent replies to a ticket
Ticket State Changed
Triggers when a ticket's state is changed
Ticket Closed
Triggers when a ticket is closed.
Ticket Opened
Triggers when a ticket is opened
Ticket Moved
Triggers when a ticket is moved to a different mailbox
Customer Added
Triggers when a customer is created
Ticket Deleted
Triggers when a ticket is deleted
Agent Invited
Triggers when an agent is created
Note Added
Triggers when a note is added to a ticket
Customer Replied
Triggers when a customer replies to a ticket
Ticket Started
Triggers when a new ticket is created.
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is changed
Ticket Assigned
Triggers when a ticket is assigned
Actions
Reopen Ticket
Changes the state of a ticket to "opened".
Change Assigned Agent
Assigns an agent to a ticket.
Close Ticket
Changes the state of a ticket to "closed".
Add Note
Adds a private note to an existing ticket.
Create New Ticket
Starts a new ticket for your customer.
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".