Triggers

Agent Replied

Triggers when an agent replies to a ticket

Ticket State Changed

Triggers when a ticket's state is changed

Ticket Closed

Triggers when a ticket is closed.

Ticket Opened

Triggers when a ticket is opened

Ticket Moved

Triggers when a ticket is moved to a different mailbox

Customer Added

Triggers when a customer is created

Ticket Deleted

Triggers when a ticket is deleted

Agent Invited

Triggers when an agent is created

Note Added

Triggers when a note is added to a ticket

Customer Replied

Triggers when a customer replies to a ticket

Ticket Started

Triggers when a new ticket is created.

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Triggers when a ticket's priority is changed

Ticket Assigned

Triggers when a ticket is assigned

Actions

Reopen Ticket

Changes the state of a ticket to "opened".

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Add Note

Adds a private note to an existing ticket.

Create New Ticket

Starts a new ticket for your customer.

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".