Triggers

New Waiting Ticket Assigned to Me

Triggers on and waiting ticket assigned to you.

New Ticket

Triggers when a new ticket is added.

New Wall Post

Triggers when a new post is added to the team wall.

New Unassigned Ticket

Triggers on any new, unassigned tickets from a mailbox.

Actions

Create Note To Customer

Creates a note to the customer.

Create Wall Post

Creates a post on the team wall.

Create Note As Customer

Creates a note as the customer.