Triggers

New Topic in Forum

Triggers when a new topic in a forum is added.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New Organization

Triggers when a new organization is added to Zendesk.

New User

Triggers when a new user is created.

New Group

Triggers when a new group is created.

New Forum

Triggers when a new forum is added.

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

New Ticket

Triggers when a new ticket is added to a view.

New View

Triggers when a new view is created.

Actions

Update User

Update an existing user.

Create Request

Create a new ticket under a already verified end-user's account.

Attach File to Ticket

Attach a file to an existing ticket.

Update Ticket

Update an existing ticket status or add comments.

Create User

Create a new user.

Create Ticket

Create a new ticket.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Organization

Update an existing organization.

Add Comment to Ticket

Add a comment to an existing ticket.

Create Organization

Create a new organization.