Triggers

Add Members to Project

Data sent to Groove, when the user adds one or more members to a specific project.

New Task

Data sent to Groove, when the user creates a new task in the project.

Create Task Comment

Data sent to Groove, when the user added a new comment in the task of the project.

Create Global Comment

Data sent to Groove, when the user added a new comment.

New Activity

Data sent to Groove, when the user performs any activity.

New Task Activity

Data sent to Groove, when the user performs any activity on the particular task of the project.

Actions

Reopen Ticket

Changes the state of a ticket to "opened".

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Add Note

Adds a private note to an existing ticket.

Create New Ticket

Starts a new ticket for your customer.

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".