Help Desk

Manage a list of development tasks and bugs. Great for teams who don't need aboard.

The Help Desk workflow is designed to help teams efficiently deliver great service experiences to their customers. Set SLAs, answer customer questions, prioritize requests and collect feedback to ensure your external customers or business partners can quickly get the help they need.

What is a Help Desk Workflow?

A help desk workflow includes all the steps that must be undertaken by your agents to successfully achieve a task. A smooth help desk workflow will result in increased productivity, improved team collaboration, and delightful customer service.

Help Desk stage

Stages for a Help Desk board, of our prescriptive workflow. The general rule is to keep it simple and avoid overcomplicating the steps required to complete each task. Restya Core provides an option for every organization is free to choose its categories for each column and create one to match the way your team works.

So now workflow can be seen by the whole team. It makes the organization easier and helps project managers and teams manage the workflow better. Therefore, the software fulfills the core practice to always be improving. Cutting waste and automating some aspects of the process through software features allows teams to focus on their activities.



Help Desk Usage

1. Carry your brand to your gateway

Give customers a seamless experience from start to finish with a simple, branded, and intuitive portal that makes it easy for them to get help quickly, and enables your teams to streamline incoming work.

2. Optimize your queue

Your queue brings together requests from email, chat tools, your service project, Chatbots, Automations and other channels to help you track, triage, and assign incoming requests.

3. Improve customer satisfaction


Measure customer satisfaction and improve the service experience with Service Level Agreements. Keep track of deadlines based on elapsed time or request categories, and use automated notifications and alerts to prevent breaches.

See your tasks on Help Desk for days – and weeks, months, quarters, and beyond the expectation.

Lists

For chronological to-dos to track and edit your work or related projects faster than ever with in-line editing.

Calendar

View and manage tasks across time and schedules to hit your deadlines. Helps to See an ongoing schedule at a glance.

Timeline

Gantt-style view for deadline-bound work with dependencies. Provide Steps to Plan and establish dependencies to allocate work and map out larger projects.

Boards

Help Desk-style view to moving work through stages and track work to completion through your team’s. you can switch between several different views of kanban style beyond the expectation.

Help Desk Tasks

Progress is tracked using Help Desk tasks, which can be as simple as sticky notes that can be moved or virtual tasks that can be dragged and dropped into various statuses on your Kanban board.

Help Desk tasks are highly customizable. For example, you can show or hide selected information fields on the tasks and add dynamic content like checklists, attachments, or links to other tasks. Most kanban software can be set to deliver email notifications when a task gets reassigned, is moved to a different stage in the workflow, or undergoes some other change.

Restya Core provides an unbelievable option to the teams, to customize their view of the task of the Kanban. Any changes you make on your Kanban board tasks are instantly available to all members of the team. Track production of tasks in real-time.


Why use Restya Core for Help Desk management?

Visualizing work in a team environment simplifies communication and leads to improved productivity.

Unparalleled customizability of workflows of Restya Core.

Get a better flow on your Kanban board by focusing on completing tasks instead of starting new tasks.



The Restya Core Help Desk has numerous and hidden features that can simplify your tasks, facilitate just-in-time delivery and encourage collaboration between teams Remember that Help Desk encourages continuous improvement and evolutionary change, so you can always make adjustments along the way.

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