For our paying customers we handle support requests also by e-mail. You can send your inquiry to , and we will forward it to the corresponding agent.Please understand that we do not provide here dedicated user support for free. Check out our commercial offers for receiving enterprise grade customer support.
Request login credentials by e-mail to , if you represent a paying customer, and if you don’t have any login credentials yet.
In nowadays it is most common to arrange dedicated support by arranging a call / video conference by corresponding third party tools. We prefer using Zoom conferences scheduled by Calendly:
Zoom allows our agent to interact with the PC of the client.
We have no restrictions regarding communication tools, and we can use whatever information and communication tool our client wishes. With our default solutions we work most effectively.
For clients with intense support activities, e.g. for software development work, we can exchange mobile phone numbers, and also communicate with WhatsApp.
Our technicians work most effectively, if you can grant them access to your server by setting up a root access with VPN. Please check if this is compliant with your security policy, and ask for instructions on how to enable such access if required.