Live help is customer service that is furnished in real-time with the aid of using a human agent. Live help is generally provided through stay chat; however, it could additionally be furnished through devoted phone service, consisting of a 24-hour consumer helpline staffed with the aid of using stay dealers. Project control software program stays help lets you get entry to instant solutions each time you have got trouble or query concerning your software program.
Integrated stay helps applications normally open a window or pop-up that connects you to a help agent to help the usage of the chat functionality. In a few cases, while you provoke a stay chat, you may engage with a chatbot earlier than being directed to a human. Support bots can be used to acquire statistics about your trouble or query earlier than directing you to the proper agent. Or they will be used to log requests outside of help hours for agencies that do not provide 24/7 stay help.
Benefits of stay help in challenge control software programs
Live help alternatives consisting of stay chat are notably handy tools for receiving statistics and help. Whether you are adopting a new software program or have new participants in your group, stay help can offer an easy, on-hand manner of help as they’re mastering a way to use and navigate the device.
For instance, as opposed to you or one in all your structures specialists spending precious time taking walks with a group member through the manner of putting in place a brand-new challenge, you could direct them to the device’s assist assets and inform them to touch help with any problems.
Plus, stay chat help is the desired channel for consumer service. Nine out of 10 humans surveyed pronounced that they count on it to use stay chat messaging to get assistance from agencies online. These records illustrate that challenge control software programs with stay chat help will make your group participants and customers happier.
Live help additionally removes using stressful and time-eating paperwork. When humans do not have to finish prolonged paperwork or craft distinct emails, they’re much more likely to invite questions.
Have you ever struggled with a device or function that appeared to be a lot extra hard than it ought to be? For example, perhaps you had a challenge record that took a half-hour to run while you felt it ought to take a minute or two. If your handiest help choice requires office work and wait times, you could have selected simply to stay with the inefficiency. But if there were an informed help agent right away to be had, possibilities are lots better which you could have lodged a grievance and requested a way to solve the trouble.
Project control software program customers also can gain from stay chat help withinside the following methods:
Instant get Entry to
Live help lets you attach immediately to an informed person as quickly as you understand you want to assist. In this manner, there is no time wasted navigating complicated phone alternatives, sitting on the preserve, or watching for an electronic mail response.
Handling Complicated Problems
With emails or shape submissions, you could now no longer encompass all the statistics the primary time, the agent may not apprehend what your trouble is, or their counseled answer might not clear up the trouble. But with stay help, dealers can effortlessly ask follow-up questions and alter their recommendations in real-time.
Team participants can use a stay-chat window to talk with the team of workers even while persevering with different duties in different windows. Plus, a talk window is much less distracting to them and others than a phone communique. Not to say that when you must look forward to the agent performing a little investigating, you could effortlessly maintain running while not having to tie up your phone line or pay attention to preserve music.
With stay chat, you could store your communique for later reference or proportion it with different customers suffering from equal trouble. You oughtn’t to fear an agent speaking too speedy or war with taking notes all through the communique. In addition, chat removes the opportunity of conversation troubles consisting of static, accents, or heritage noise.
Often whilst a simple help query is requested, a FAQ or aid has already been created to reply to it. These assets may also encompass precious display captures and different photographs that assist stroll customers through the manner. When you’re using phone help, the agent will reiterate these statistics, e-mail you the file, or spell out a probably prolonged URL. Alternatively, stay chat lets you speed up and effortlessly proportion hyperlinks. Whenever the help agent desires to direct you to extra assets, consisting of a network discussion board or assist guide, they could surely drop the hyperlinks into the chat, and you could navigate to the proper report with a single click.
What questions can help solve this problem?
Support dealers are frequently the primary line of touch for any consumer queries or problems. Live help dealers also are supposed to be product specialists. Project control software program dealers ought to solve any technical questions on the software program and offer hints and suggestions.
Many clients will attain help to stay to help dealers with simple “a way to” questions, consisting of “How do I upload a user?” However, dealers also can assist with extra superior questions like, “How can I use this software program to plot a conference?”
If you find a worm or a function that looks broken, you could additionally touch stay help for help. They can affirm problems and skip them immediately to the decision group in addition to trying out fixes.
Other regions that stay help can take care of are:
- Answering questions concerning challenge control software program specs or functionality.
- Providing assets and help whilst a person is having hassle locating a selected item, function, function, or functionality in the device.
- Helping you research extra approximately the one-of-a-kind software program package deals alternatives to be had if you are thinking about an improvement or change.
- Providing updates on formerly logged bugs, defects, or problems.
- Handling queries concerning security, get entry to, administrator rights, and different device settings.
- Advising higher methods to perform duties in the device that appears to be time-eating or inefficient.